Privacy Policy

Last Updated: 4th August 2026

1. Introduction

MAB Roofing Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.mabroofing.co.uk (“the Website”), contact us or use our services.

We are committed to processing your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

By using this Website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

MAB Roofing Ltd

Providing professional domestic, commercial and industrial roofing services throughout Essex, Suffolk and East Anglia.

For any questions relating to this Privacy Policy or your personal information, please contact us using the details provided on our Contact page.

3. Information We Collect

Depending on how you use our Website, we may collect the following information.

Information You Provide

You may choose to provide us with personal information including:

  • Name
  • Company name
  • Telephone number
  • Email address
  • Postal address
  • Property address
  • Information relating to your roofing enquiry
  • Photographs or documents you choose to send us
  • Any information included within your enquiry message
 

Providing this information is entirely voluntary, although it may be necessary for us to respond to your enquiry or provide a quotation.

Information Collected Automatically

When you visit our Website we may automatically collect information including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referral website
  • Session duration
  • Approximate geographic location
  • Website interactions
  • Cookies and similar technologies
 

This information helps us understand how visitors use our Website and allows us to improve performance and user experience.

4. How We Use Your Information

We use your personal information for legitimate business purposes including:

  • Responding to enquiries
  • Preparing quotations
  • Arranging property visits
  • Providing roofing services
  • Managing customer relationships
  • Improving our Website
  • Monitoring Website performance
  • Preventing fraud
  • Maintaining Website security
  • Meeting legal obligations
  • Sending newsletters where consent has been given
  • Measuring advertising performance
  • Improving marketing campaigns
 

We will only use your information where we have a lawful basis for doing so.

5. Lawful Basis for Processing

Under UK GDPR we rely upon one or more of the following lawful bases.

Consent

Where you choose to:

  • subscribe to our newsletter
  • accept marketing cookies
  • consent to marketing communications
 

You may withdraw your consent at any time.

Contract

Processing may be necessary where:

  • you request a quotation
  • you instruct us to carry out roofing works
  • we provide customer support
 

Legal Obligation

We may process personal information where required by law, including:

  • taxation
  • accounting
  • legal claims
  • regulatory compliance

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, including:

  • improving our Website
  • preventing fraud
  • maintaining Website security
  • responding to enquiries
  • analysing Website usage
  • improving customer experience
 

We always balance these interests against your rights and freedoms.

6. Contact Forms

When you submit an enquiry through our contact form we collect only the information necessary to respond.

Information submitted may include:

  • name
  • email address
  • telephone number
  • property location
  • enquiry details

We use this information solely for responding to your enquiry and managing any future business relationship.

We do not sell enquiry information to third parties.

7. Quotations

If you request a quotation we may collect additional information relating to your property, project requirements or preferred times for site visits.

This information is used solely for preparing accurate quotations and providing roofing services.

8. Email Communications

If you contact us by email we will retain your correspondence for customer service, record keeping and legal purposes where appropriate.

Emails may be securely stored within our email systems.

9. Telephone Calls

Telephone calls may be used to discuss quotations, appointments and roofing projects.

We do not routinely record telephone calls unless expressly stated.

10. Newsletter Sign-Up

If you subscribe to our newsletter, we may send information including:

  • company news
  • roofing advice
  • promotions
  • service updates
  • seasonal maintenance information
 

You may unsubscribe at any time using the unsubscribe link contained within our emails.

11. Google Analytics

Our Website uses Google Analytics 4 (GA4) to understand how visitors use our Website.

Google Analytics may collect information including:

  • pages visited
  • time spent on pages
  • device information
  • approximate location
  • browser information
  • interactions with the Website
 

Where required by law, Analytics cookies will only be placed after you have provided your consent through our cookie banner.

Google processes information in accordance with its own Privacy Policy.

12. Meta (Facebook) Pixel

We may use Meta Pixel to understand how visitors interact with our Website following advertisements on Facebook and Instagram.

Meta Pixel may collect information including:

  • pages viewed
  • conversions
  • browser information
  • advertising interactions
  • device identifiers
 

Marketing cookies will only be activated after consent has been provided.

13. Google Maps

Our Contact page may include embedded Google Maps.

When interacting with embedded maps, Google may collect information including:

  • IP address
  • location information
  • browser information
  • cookies
 

This processing is subject to Google’s own Privacy Policy.

14. Google reCAPTCHA

We use Google reCAPTCHA to protect our Website from spam and automated abuse.

reCAPTCHA analyses user behaviour to determine whether website visitors are human.

Google may collect technical information including:

  • IP address
  • browser information
  • device information
  • mouse movements
  • time spent on pages
 

This processing is necessary to maintain the security of our Website.

15. Embedded Content

Pages may include embedded content such as YouTube videos.

Viewing embedded content may allow third-party providers to place cookies or collect technical information in accordance with their own privacy policies.

16. Social Media

Our Website may contain links to social media platforms including:

  • Facebook
  • Instagram
  • LinkedIn
 

Interaction with these services is governed by the privacy policies of the relevant platform.

17. Data Security

We take appropriate technical and organisational measures to protect your personal information.

These measures may include:

  • SSL encryption
  • secure hosting
  • password protection
  • software updates
  • firewalls
  • restricted staff access
  • malware protection
  • regular Website maintenance
 

Although we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.

Users transmit information at their own risk.